The calls one person makes, made without them.
Pricing, credit, which supplier, whether to refund. A few people in your company make those calls right every day and could not tell you how. We write down how they decide and turn it into skills your agents and your team can use.
FOROwner, COO or department head with decisions that live in one person's head
WHENA call only one person can make. Made too often, made too slowly, or made by someone who might not be here next year.
FITSIf you have a Company Brain, the vault lives inside it: their decisions become pages your team can query, and skills an agent can run.
Pricing a quote, approving a credit line, choosing which supplier gets the rush order, deciding a refund. Each one takes a person twenty seconds and a decade of context. When that person is in a meeting, the company waits.
Interview
Structured sessions with each decision maker, built around the calls they make, one decision at a time. Real past cases on the table, one at a time.
Encode
Each judgment becomes a skill: the inputs it needs, the rules of thumb, what overrides what, and the edge cases named out loud. Each one also becomes a page a person can read.
Test
Eval fixtures drawn from decisions they already made. We run the skill against them and compare the answers until the person signs off.
Run
The skills go into your agents and into Claude for the team. The decision maker reviews the output for a few weeks, then only the exceptions.
Their decisions as tested agent skills, each one carrying the reasoning as well as the answer.
Real past cases pinned as tests, so you can prove the skills still hold a year from now.
The decision map and the interview transcripts, readable by a person and by the next hire.
people with five or more years at one New York food company, two founders at seventeen. Counted in a week from public sources.
$16,000, four weeks.
Tell me where you are with this and I will tell you whether it is the right thing to start with. If it is not, I will say which one is.
Start a conversation